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FAQ

What is Pexoom?

Pexoom is a cryptocurrency exchange platform that allows Africans to buy, sell, send,

and trade crypto using their local currencies. Pexoom aims to provide a fast, secure, and

easy way for Africans to access the global crypto market and benefit from the

opportunities it offers.

How do I sign up for Pexoom?

To sign up for Pexoom, you need to visit website 1 and click on the “Register” or “Start

Now” button. You will be asked to provide your name, email address, phone number, and

password. You will also need to verify your email address and phone number by entering

the codes sent to you. After that, you will be able to access your Pexoom account and

start using the platform.

How do I verify my identity on Pexoom (KYC)?

To verify your identity on Pexoom, you need to upload a clear photo of your

government-issued ID (such as a passport, driver’s license, or national ID card) and a

selfie holding the ID next to your face. You can do this by clicking on the “Verify Identity”

button on your dashboard. The verification process may take up to 24 hours, and you will

be notified by email once it is completed.

How do I deposit money on Pexoom?

To deposit money on Pexoom, you need to click on the “Deposit” button on the currency

you wish to deposit and choose your preferred payment method. You can deposit money

using bank transfer, mobile money, debit/credit card, or other supported options. You will

be shown the instructions on how to complete the payment and the minimum and

maximum amounts you can deposit. Once you make the payment, your Pexoom account

will be credited with the equivalent amount in your local currency.

How do I buy crypto on Pexoom?

To buy crypto on Pexoom, you need to click on the “Buy” button on the E-Wallet of your

dashboard and select the crypto you want to buy (such as Bitcoin, Ethereum, or USDT).

You will be shown the current market price and the amount of crypto you can buy with

your available balance. You can enter the amount of crypto or fiat currency you want to

spend and click on the “Buy Now” button to confirm the transaction. The crypto will be

transferred to your Pexoom wallet instantly.

How do I sell crypto on Pexoom?

To sell crypto on Pexoom, you need to click on the “Sell” button on the E-Wallet of your

dashboard and select the crypto you want to sell (such as Bitcoin, Ethereum, or USDT).

You will be shown the current market price and the amount of fiat currency you can

receive for your crypto. You can enter the amount of crypto or fiat currency you want to

receive and click on the “Sell Now” button to confirm the transaction. The fiat currency

will be transferred to your Pexoom account instantly.

How do I send crypto on Pexoom?

To send crypto on Pexoom, you need to click on the “Send” E-Wallet on your dashboard

and select the crypto you want to send (such as Bitcoin, Ethereum, or USDT). You will

be asked to enter the recipient’s wallet address or scan their QR code. You will also

need to enter the amount of crypto you want to send and click on the “Send Now” button

to confirm the transaction. The crypto will be deducted from your Pexoom wallet and

sent to the recipient’s wallet within minutes.

How do I receive crypto on Pexoom?

To receive crypto on Pexoom, you need to click on the “Receive” button on yoE-Wallet of

your dashboard and select the crypto you want to receive (such as Bitcoin, Ethereum, or

USDT). You will be shown your wallet address and QR code that you can share with the

sender. You will also see a list of recent transactions that have been sent or received by

your wallet. The crypto will be added to your Pexoom wallet as soon as it is confirmed by

the network.

What are the fees on Pexoom?

Pexoom charges different fees depending on the type

of transaction and the payment method. The fees are as follows:

  • Deposit fee: This is the fee charged by Pexoom for processing your deposit. It varies

depending on the payment method and the amount of money you deposit. For example,

bank transfer deposits are free, while debit/credit card deposits have a 0.20% fee.

  • Withdrawal fee: This is the fee charged by Pexoom for processing your withdrawal. It

varies depending on the payment method and the amount of money you withdraw. For

example, bank transfer withdrawals have a 0.10% fee, while mobile money withdrawals

have a 0.20% fee.

  • Trading fee: This is the fee charged by Pexoom for executing your trade. It is based on a

maker-taker model, where makers are those who provide liquidity to the market by

placing limit orders, and takers are those who take liquidity from the market by placing

market orders. The trading fee is 0.1% for makers and 0.2% for takers.

  • Margin fee: This is the fee charged by Pexoom for providing you with margin trading

services. It is calculated as a percentage of the borrowed amount and the duration of the

loan. The margin fee is 0.05% per day.

What are the limits on Pexoom?

Pexoom imposes different limits depending on the type of transaction and your

verification level. The limits are as follows:

  • Deposit limit: This is the maximum amount of money you can deposit on Pexoom per

day, week, or month. It varies depending on your verification level and the payment

method. For example, verified users can deposit up to $10,000 per day using bank

transfer, while unverified users can deposit up to $500 per day using mobile money.

  • Withdrawal limit: This is the maximum amount of money you can withdraw from Pexoom

per day, week, or month. It varies depending on your verification level and the payment

method. For example, verified users can withdraw up to $10,000 per day using bank

transfer, while unverified users are not allowed to withdraw

  • Trading limit: This is the maximum amount of crypto you can buy or sell on Pexoom per

trade or per day. It varies depending on your verification level and the trading pair. For

example, verified users can trade up to $100,000 per trade or per day using BTC/NGN,

while unverified users can trade up to $1,000 per trade or per day using ETH/USDT.

  • Margin limit: This is the maximum amount of funds you can borrow from Pexoom for

margin trading. It varies depending on your verification level and the trading pair. For

example, verified users can borrow up to 10x their available balance using BTC/NGN,

while unverified users can borrow up to 2x their available balance using ETH/USDT.

What are the security features of Pexoom?

Pexoom takes security very seriously and implements various measures to protect your

account and funds from unauthorized access or theft. Some of the security features on

Pexoom are:

  • Two-factor authentication (2FA): This is an optional feature that adds an extra layer of

security to your account by requiring you to enter a code generated by an app (such as

Google Authenticator) or sent to your phone every time you log in or perform sensitive

actions (such as withdrawing funds).

  • Email confirmation: This is a mandatory feature that requires you to confirm your email

address every time you sign up, change your password, or update your profile

information.

  • Phone verification: This is a mandatory feature that requires you to verify your phone

number every time you sign up, deposit money, or withdraw money.

  • ID verification: This is a mandatory feature that requires you to upload a photo of your

government-issued ID and a selfie holding it next to your face in order to access higher

limits and features on Pexoom.

  • Wallet encryption: This is a feature that encrypts your wallet data using advanced

encryption algorithms and protects it with a passphrase that only you know.

What are the customer support options on Pexoom?

Pexoom provides various customer support options to help you with any issues or

questions you may have while using the platform. Some of the customer support options

on Pexoom are:

  • Live chat: This is a feature that allows you to chat with a customer support agent in real

time through the website or the app. You can access it by clicking on the “Chat” button at

the bottom right corner of any page.

  • Email: This is a feature that allows you to send an email to support@pexoom.com with

your query or feedback. You can expect a reply within 24 hours.

  • Phone: This is a feature that allows you to call the customer support hotline at +234 800

1234 5678 and speak to a customer support agent. The hotline is available from 9 a.m.

to 5 p.m. (WAT) from Monday to Friday.

  • FAQ: This is a feature that allows you to browse through the frequently asked questions

and answers on the website or the app. You can access it by clicking on the “FAQ”

button at the bottom of any page.

What are the benefits of using Pexoom?

Pexoom offers many benefits for Africans who want to buy, sell, send, and trade crypto.

Some of the benefits are:

  • Convenience: Pexoom allows you to use your local currency and payment method to

access the global crypto market. You don’t need to worry about currency conversion,

exchange rates, or foreign transaction fees.

  • Speed: Pexoom processes your transactions instantly and securely. You don’t need to

wait for long confirmation times or deal with network congestion.

  • Low fees: Pexoom charges competitive and transparent fees for your transactions. You

don’t need to pay hidden or exorbitant fees to intermediaries or third parties.

  • Variety: Pexoom supports a wide range of crypto assets and trading pairs. You can

choose from popular and emerging coins and tokens that suit your needs and

preferences.

  • Education: Pexoom provides you with educational resources and tools to help you learn

more about crypto and improve your skills. You can access articles, videos, tutorials,

quizzes, and more on the website or the app.

What are the risks of using Pexoom?

Pexoom strives to provide a safe and reliable platform for your crypto transactions.

However, there are some inherent risks involved in using any crypto platform that you

should be aware of. Some of the risks are:● Volatility: Crypto prices can fluctuate significantly and unpredictably due to various

factors such as supply and demand, market sentiment, news, events, regulations, etc.

You may experience losses or gains depending on the market conditions and your

trading decisions.

  • Security: Crypto transactions are irreversible and non-refundable. If you lose access to

your account or wallet, or if you send crypto to a wrong or malicious address, you may

not be able to recover your funds. You should always protect your account and wallet

with strong passwords, 2FA, encryption, backups, etc.

  • Regulation: Crypto regulations vary from country to country and may change over time.

You should always comply with the laws and regulations of your jurisdiction and be

aware of the potential tax implications, legal consequences, or restrictions that may

apply to your crypto activities.

  • Scams: Crypto scams are prevalent and sophisticated in the online space. You should

always be cautious and vigilant when dealing with unknown or suspicious entities or

offers. You should never share your personal or financial information, account or wallet

details, passwords, codes, etc. with anyone.

How do I update my profile information on Pexoom?

To update your profile information on Pexoom, you need to click on the “Profile” button

on your dashboard and select the “Edit Profile” option. You will be able to change your

name, email address, phone number, password, notification preferences, etc. You will

also need to verify your email address and phone number again by entering the codes

sent to you.

How do I reset my password on Pexoom?

To reset your password on Pexoom, you need to click on the “Forgot Password” link on

the login page and enter your registered email address. You will receive an email with a

link to reset your password. You will need to enter a new password and confirm it.

Is pexoom available outside of Africa?

Pexoom is only available in Africa for now. If you are located outside of Africa and want to use

Pexoom, you may have to wait until it launches in your region or use a different crypto platform.

There is no specific date or timeline for this expansion.

How do I delete my account on Pexoom?

To delete your account on Pexoom, you need to contact the customer support team by

sending an email to support@pexoom.com with your request. You will need to provideyour name, email address, phone number, and reason for deleting your account. The

customer support team will review your request and confirm it with you.

How do I contact Pexoom?

You can contact Pexoom by using any of the following

methods:

  • Live chat: You can chat with a customer support agent in real-time through the website

or the app. You can access it by clicking on the “Chat” button at the bottom right corner

of any page.

  • Email: You can send an email to support@pexoom.com with your query or feedback.

You can expect a reply within 24 hours.

  • Phone: You can call the customer support hotline at +234 800 1234 5678 and speak to a

customer support agent. The hotline is available from 9 am to 5 pm (WAT) from Monday

to Friday.

  • Social media: You can follow Pexoom on Facebook, Twitter, Instagram, and YouTube

and stay updated with the latest news, promotions, and tips. You can also send a direct

message to Pexoom on any of these platforms and get a response within 24 hours.